In certain countries banks provide information about changed bank data of your financial counterpart (ie. the debtor in case of direct debit). In order to keep your data up to date you need to process these changes in Salesforce.
FinDock facilitates this by taking the modification report file in digital format, parsing the information into Inbound Report records. These Inbound Report records are used to automatically update your data.
Supported format is:
- Cuaderno72 (also known as C72 or CDB)
Navigate to the Chatter group set for Payment Processing.
Click on Share an update and click on the paperclip icon in the lower left corner to attach a file to your post.
Click Upload Files, select the digital bank statement on your computer and hit Add. Please note that only one file per post is supported. uploading multiple files at once might cause unexpected behaviour!
Secondly, the filename should not contain any whitespace. If the filename contains whitespace, replace it with an underscore "_".
Finally click Share to post the file to the chatter group (Adding text to the update is allowed, but not required).
The file is now uploaded and ProcessingHub will process and parse the file.
The status of the uploaded file can be tracked by taking a look at the comments on the post, or by checking the PaymentHub File record created for this file.
When the file is uploaded the system will create inbound report records for each record in the uploaded file. In case of C72 the following fields are filled.
|Inbound Report field||Mapping|
|Account Number||New IBAN as reported in C72|
|Account Number Additional||New BIC as reported in C72|
|Mandate Reference||Mandate ID (UMR) as reported in the C72 record|
|RAW Message||Entire C72 03 record|
|Reason Code||Reason code as reported in C72|
|Reasoncode Explanation||If “Reason Code” = 1 “Recoding by bank” If “Reason Code” = 2 “Ordered by Debtor”|
|Status||Status of the Inbound Report (see below)|
|PaymentHubFile||Link to the PaymentHub File|
- New: Inbound report has not been processed
- Processed: Inbound report was successfully processed
- Manual: A functional issue occured needing user attention (for instance duplicate Objects are found)
- Error: A technical error occurred preventing the processing
The reported Mandate is update with the new BIC and/or IBAN. If the Account or Contact related to the Mandate does not have a Payment Profile with the new BIC and/or IBAN a new Payment Profile is created. In order to the History of the Mandate a MandateHistory record is created and the field OriginalBankAccount is filled with the previous bank account. All active future Recurring Payments and all Installments with status New or Pending Recollection are updated with new Mandate data. So any future collection will be using the update BIC and/or IBAN. All other Recurring Payments and Installments still hold the old mandate data.
If the Mandate History contains a value for OriginalBankAccount and has not been processed before, the next time a SEPA Direct Debit is generated the Amendment Indicator in the SEPA Direct Debit file is set to true reporting “SMNDA” in the Amendment Information Details.