{"templateId":"markdown","versions":[{"version":"production","label":"May '26","link":"/docs/troubleshooting","default":true,"active":true,"folderId":"a2557b8d"}],"sharedDataIds":{"sidebar":"sidebar-docs/@production/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Troubleshooting payments","description":"The knowledge base provides comprehensive product documentation for system integrators, administrators and end users.","siteUrl":"https://docs.findock.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]}},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"troubleshooting-payments","__idx":0},"children":["Troubleshooting payments"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["In the complex world of payments, problems can arise from any direction, from temporary networking issues to misconfigurations, customizations and incorrect data. Troubleshooting involves checking a number of different information sources and resolving issues blocking normal payment processing."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["Often problems can be resolved by a standard Salesforce users, such are your payment operations user profile. Others may require a FinDock admin or Salesforce system administrator for root cause analysis and resolution."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["If you are new to troubleshooting payments, we recommend starting with:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/how-to-troubleshoot-findock"},"children":["How to troubleshoot FinDock"]}," - an overview of the payments lifecycle and the features and data involved in troubleshooting each phase"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/information-sources-for-troubleshooting"},"children":["Information sources for troubleshooting"]}," - a detailed description of the objects and features that serve as your primary source of information for troubleshooting"]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["For detailed problem-resolution guidance, see:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/failed-payment-intents"},"children":["Failed payment intents"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/troubleshooting-payment-schedules"},"children":["Troubleshooting payment schedules"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/troubleshooting-reconciliation"},"children":["Troubleshooting reconciliation"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/api/troubleshooting-the-payment-api-v2"},"children":["Troubleshooting the Payment API"]}]}]}]},"headings":[{"value":"Troubleshooting payments","id":"troubleshooting-payments","depth":1}],"frontmatter":{"seo":{"title":"Troubleshooting payments"}},"lastModified":"2026-05-18T14:12:34.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/troubleshooting","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}