{"templateId":"markdown","versions":[{"version":"production","label":"May '26","link":"/docs/troubleshooting/troubleshooting-payment-schedules","default":true,"active":true,"folderId":"a2557b8d"},{"version":"july-26","label":"July '26 sandbox","link":"/docs/july-26/troubleshooting/troubleshooting-payment-schedules","default":false,"active":false,"folderId":"a2557b8d"}],"sharedDataIds":{"sidebar":"sidebar-docs/@july-26/sidebars.yaml"},"props":{"metadata":{"markdoc":{"tagList":[]},"type":"markdown"},"seo":{"title":"Troubleshooting payment schedules","description":"Payment schedules determine collection of recurring payments as well as some one-time payments.","siteUrl":"https://docs.findock.com","llmstxt":{"hide":false,"sections":[{"title":"Table of contents","includeFiles":["**/*"],"excludeFiles":[]}],"excludeFiles":[]},"keywords":"troubleshooting"},"dynamicMarkdocComponents":[],"compilationErrors":[],"ast":{"$$mdtype":"Tag","name":"article","attributes":{},"children":[{"$$mdtype":"Tag","name":"Heading","attributes":{"level":1,"id":"troubleshooting-payment-schedules","__idx":0},"children":["Troubleshooting payment schedules"]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/payments/introduction-to-payment-schedules"},"children":["Payment schedules"]}," enable collection of both one-time and recurring payments, making them central to payment operations. Monitoring payment schedules is an important part of regular payment operations."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The potential sources of problems with payment schedules include:"]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Installments",{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]}," ","Failures with individual installments in a schedule are typically related to data quality; installments you expected to see selected are not linked to the schedule, which can occur, for instance, if the mandate or payment profile is not active"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Payment schedules",{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]}," ","If the payment schedule itself fails, there is probably a conflict with schedule dates or a temporary problem with FinDock processing functions"]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":["Processing",{"$$mdtype":"Tag","name":"br","attributes":{},"children":[]}," ","Schedule processing jobs can run into technical issues, like compute bottlenecks, and slow unexpectedly, leading to stalled jobs."]}]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":["The payment schedule status is typically your starting point for troubleshooting."]},{"$$mdtype":"Tag","name":"p","attributes":{},"children":[{"$$mdtype":"Tag","name":"strong","attributes":{},"children":["Detailed troubleshooting guidance"]}]},{"$$mdtype":"Tag","name":"ul","attributes":{},"children":[{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/failed-installments-in-schedule"},"children":["Failed installments"]}]},{"$$mdtype":"Tag","name":"li","attributes":{},"children":[{"$$mdtype":"Tag","name":"MarkdownLink","attributes":{"href":"/docs/troubleshooting/failed-schedule-runs"},"children":["Failed schedule runs"]}]}]}]},"headings":[{"value":"Troubleshooting payment schedules","id":"troubleshooting-payment-schedules","depth":1}],"frontmatter":{"seo":{"title":"Troubleshooting payment schedules","description":"Payment schedules determine collection of recurring payments as well as some one-time payments.","keywords":"troubleshooting"}},"lastModified":"2026-05-18T14:12:34.000Z","pagePropGetterError":{"message":"","name":""}},"slug":"/docs/troubleshooting/troubleshooting-payment-schedules","userData":{"isAuthenticated":false,"teams":["anonymous"]},"isPublic":true}