In the complex world of payments, problems can arise from any direction, from temporary networking issues to misconfigurations, customizations and incorrect data. Troubleshooting involves checking a number of different information sources and resolving issues blocking normal payment processing.
Often problems can be resolved by a standard Salesforce users, such are your payment operations user profile. Others may require a FinDock admin or Salesforce system administrator for root cause analysis and resolution.
If you are new to troubleshooting payments, we recommend starting with:
- How to troubleshoot FinDock - an overview of the payments lifecycle and the features and data involved in troubleshooting each phase
- Information sources for troubleshooting - a detailed description of the objects and features that serve as your primary source of information for troubleshooting
For detailed problem-resolution guidance, see: