# Troubleshooting reconciliation

[Reconciliation](/docs/reconciliation) is initiated through Payment Service Provider (PSP) notifications, automatically fetched files, or bank statements, such as camt.053, uploaded manually to your [File Exchange Chatter Group](/docs/setup/configure-processinghub#configure-file-exchanges). These produce inbound reports or transaction sets with transactions depending on the processor and reconciliation method.

If an issue arises during the reconciliation process, records may stay longer than normal in Pending state, show Failed state, or be stuck in Guided Review. You may also notice a payment, reversal, refund or cancellation that was expected but is not reflected in Salesforce. When these issues appear, it’s important to promptly investigate and take corrective action.

**Detailed troubleshooting guidance**

* [Failed online reconciliation](/docs/troubleshooting/failed-online-reconciliation)
* [Failed file reconciliation](/docs/troubleshooting/failed-file-reconciliation)