Payment schedules enable collection of both one-time and recurring payments, making them central to payment operations. Monitoring payment schedules is an important part of regular payment operations.
The potential sources of problems with payment schedules include:
- Installments
Failures with individual installments in a schedule are typically related to data quality; installments you expected to see selected are not linked to the schedule, which can occur, for instance, if the mandate or payment profile is not active - Payment schedules
If the payment schedule itself fails, there is probably a conflict with schedule dates or a temporary problem with FinDock processing functions - Processing
Schedule processing jobs can run into technical issues, like compute bottlenecks, and slow unexpectedly, leading to stalled jobs.
The payment schedule status is typically your starting point for troubleshooting.
Detailed troubleshooting guidance