Initiating payments through Salesforce

For certain payment processors and methods, FinDock provides a managed Salesforce component that service agents can use to create payments. The following components are currently available:

• FinDock virtual terminal for MOTO payments
• GoCardless Quick Direct Debit

For payment methods where FinDock can be the processor, such as SEPA and Bacs Direct Debit, payments can also be initiated directly in Salesforce. A service agent simply creates the needed records (for the given payment method) manually, or you can do this with a custom Salesforce workflow, for example.

MOTO payments with FinDock

The Mail Order Telephone Order (MOTO) payment scenario is unique compared to normal online or offline payments. With MOTO payments, payers share payment their details, typically over the phone or on paper, with a customer service agent (or marketing agent, etc.). The agent enters the details and then initiates the payment for the payer.

FinDock supports MOTO payments natively through the FinDock Payment component. However, additional PCI compliance and security measures are required before an organization can collect MOTO credit card payments.

1. Customer shares credit card details over phone or on paper.
2. Service agent enters details in FinDock Payment component.
3. Component sends the Primary Account Number (PAN) to PSP and receives an authorization token.
4. FinDock completes payment collection with PSP.

The payment details captured by the component are used to set up an authorization token with the PSP. This allows FinDock to initiate the payment, and, if it is a one-time payment, immediately collect the payment. For recurring payments, FinDock creates a recurring payment record. Individual installments for the recurring payment are then collected through payment schedules.